Terms of service

Welcome to Zahra Studio. These Terms of Service govern your use of our website and your purchase of products from Zahra Studio.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. ABOUT ZAHRA STUDIO

Zahra Studio is an online women's fashion store offering clothing and related fashion products to customers in India.

Business Name: Zahra Studio

Email: shopzahrastudio@gmail.com

Business Location: Mangalore, Karnataka, India – 574153

Contact Hours:

Monday–Saturday

9:00 AM–6:00 PM

2. USE OF OUR WEBSITE

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not:

• Use the website for fraudulent or unlawful purposes

• Attempt to gain unauthorized access to the website or another customer's account

• Copy, reproduce, or misuse our website content without permission

• Interfere with the website's operation or security

• Submit false, misleading, or fraudulent information

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices, and other product information are accurate.

However, colours may appear slightly different depending on lighting, photography, and the customer's device or screen settings.

Product availability may change without notice.

We reserve the right to correct genuine errors in product information, pricing, or availability.

4. PRICES

All product prices displayed on our website are in Indian Rupees (INR).

Prices may change from time to time. Any applicable taxes included in the displayed price will be indicated as required.

The price applicable to your order is the price displayed at the time you successfully place the order, subject to correction of genuine pricing errors.

We currently offer free standard delivery across India.

5. ORDERS

When you place an order, you are making a request to purchase the selected products.

After an order is placed, you may receive an order confirmation by email or other available communication method.

An order may be cancelled or declined where reasonably necessary, including situations involving:

• Product availability issues

• Pricing or product information errors

• Suspected fraudulent or unauthorized transactions

• Inability to deliver to the provided address

• Other circumstances permitted by applicable law

If an order is cancelled by Zahra Studio after payment has been received, any applicable refund will be handled in accordance with our Return, Exchange & Refund Policy and applicable law.

6. PAYMENT

Payments are processed through the payment methods and payment service providers available at checkout.

You agree to provide accurate information required to complete your purchase.

Zahra Studio does not normally receive or store complete payment-card credentials. Payment information is processed by the relevant payment provider according to its terms and security practices.

7. CANCELLATION

Orders may be cancelled within 12 hours of placing the order, provided the order has not already been processed or fulfilled.

Please refer to our Return, Exchange & Refund Policy for the complete cancellation terms.

8. SHIPPING AND DELIVERY

We currently provide standard delivery across India.

Delivery is generally expected within 3–7 business days after dispatch.

Delivery times may vary because of courier operations, weather, public holidays, remote locations, incorrect address information, or other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for complete information.

9. RETURNS, EXCHANGES AND REFUNDS

Our return, exchange, cancellation, and refund terms are explained in our Return, Exchange & Refund Policy.

Customers should review that policy before placing an order.

Nothing in these Terms is intended to exclude or limit rights that cannot lawfully be excluded or limited under applicable law.

10. CUSTOMER ACCOUNTS

If you create a customer account, you are responsible for keeping your account information accurate and for maintaining the security of your account credentials.

You should notify us if you believe that your account has been accessed without authorization.

We may take reasonable steps to protect the security of our website and customer accounts.

11. INTELLECTUAL PROPERTY

The Zahra Studio name, logo, website design, photographs, graphics, written content, product descriptions, and other original materials on this website belong to Zahra Studio or are used with appropriate permission.

You may not reproduce, distribute, modify, publish, sell, or commercially use our original content without prior written permission, except where permitted by applicable law.

12. THIRD-PARTY SERVICES

Our website may use third-party services such as Shopify, payment providers, shipping providers, analytics or security services, and other technology providers.

These services may have their own terms and policies.

Zahra Studio is not responsible for the independent policies or practices of third-party services.

13. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or completely error-free.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

14. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Zahra Studio will not be responsible for losses arising from circumstances outside our reasonable control, including courier delays, service interruptions, technical failures, or events beyond our control.

Nothing in these Terms limits any consumer rights or other rights that cannot legally be limited.

15. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The updated version will be published on this page with the revised date.

16. GOVERNING LAW

These Terms of Service are governed by the applicable laws of India.

Any disputes will be handled by the courts or authorities having appropriate jurisdiction under applicable law.

17. CONTACT US

If you have questions, complaints, or concerns regarding these Terms of Service, please contact:

Zahra Studio

Email: shopzahrastudio@gmail.com

Contact Hours: