Refund policy

At Zahra Studio, we carefully check products before dispatch to ensure they meet our quality standards. Please read this policy before placing your order.

1. CANCELLATION

Orders can be cancelled within 12 hours of placing the order, provided the order has not already been processed or fulfilled.

After 12 hours, cancellation requests may not be accepted because the order may have entered processing or fulfillment.

To request a cancellation, contact us at shopzahrastudio@gmail.com with your order number.

2. EXCHANGE POLICY

We accept exchange requests only for eligible issues such as:

• Damaged or defective products

• Wrong product received

• Wrong size received due to an error on our part

Exchange requests must be submitted within 24 hours of delivery.

3. UNBOXING VIDEO REQUIREMENT

For damaged, defective, or incorrect products, customers must provide a clear, continuous parcel-opening/unboxing video showing the package, shipping label, and the product as received.

The video should be recorded from the moment the sealed parcel is opened. This helps us verify the condition of the product and process the request efficiently.

Requests without sufficient evidence may require additional verification before approval.

4. NON-ELIGIBLE EXCHANGE REQUESTS

Exchange requests may not be accepted for:

• Change of mind

• Personal preference

• Minor differences in colour caused by lighting or screen settings

• Products that have been worn, washed, altered, damaged, or used

• Products returned without the original packaging, tags, or accessories where applicable

• Requests submitted after the 24-hour exchange window

5. SIZE SELECTION

Customers are responsible for selecting the correct size using the size information provided on the product page.

A size exchange due to incorrect size selection by the customer is not guaranteed and is subject to product availability and approval.

6. APPROVED EXCHANGES

If an exchange request is approved, Zahra Studio will provide the necessary instructions for returning the eligible product.

Please do not send any product back without receiving confirmation and return instructions from Zahra Studio.

Exchange availability is subject to stock availability.

7. REFUNDS

Zahra Studio does not provide refunds for change-of-mind purchases or personal preference.

Where an eligible issue cannot reasonably be resolved through replacement or exchange, an appropriate remedy, which may include a refund, will be provided in accordance with applicable law.

Where a refund is approved, it will generally be processed through the original payment method, subject to the applicable payment provider's processing time.

8. DELIVERY ISSUES

If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery with your order number and the required unboxing video.

9. CONTACT US

For cancellation, exchange, or refund-related requests, contact:

Zahra Studio

Email: shopzahrastudio@gmail.com

Contact Hours:

Monday–Saturday

9:00 AM–6:00 PM

Business Location:

Mangalore, Karnataka, India – 574153

We recommend customers contact us before sending any product back.